Frequently Asked Questions (FAQ)

Shipping

How long does delivery take?
Standard delivery takes 5–10 business days within Australia. Express options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. Check our shipping policy for current thresholds.

Do you ship internationally?
We are working on expanding to international markets. Stay tuned for updates!

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact us at our support email with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

Orders

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us as soon as possible.

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

Is my payment information secure?
Absolutely. Our checkout is SSL-encrypted and we never store your card details.

Products

Are your products authentic?
Yes, all products sold on cart v select are 100% authentic.

What if my item arrives damaged?
Please contact us within 48 hours with photos of the damage and we'll arrange a replacement or refund.